Waste Management Production Support Admin- Junior in Windsor, Connecticut

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.

I. Job Summary Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.

II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

Process complex help desk tickets passed on from DSC (Digital Service Center). Provides complex functional support of applications, isolates issues and distributes ticket to the appropriate team for resolution. Isolates difficult or ambiguous issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure point.
Provides data mining, to business partners where reports do not exist. Creates DB scripts to correct invalid data within the database. Leads in resolving tickets passed on to any Tier 3 support group. Creates and updates Support and User Guides. Delivers post-development support . Experience with application performance monitoring tools. AppDynamics preferred.
III. Supervisory Responsibilities This job has no supervisory duties.

IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience Required: Associates or Bachelor’s Degree in Computer Science, MIS, or similar area of study. 2-4 years of previous experience required.
B. Certificates, Licenses, Registrations or Other Requirements

Optional: Help Desk Certification, A+

C. Other Knowledge, Skills or Abilities Required

Advanced knowledge or skills in one or more of the following is required:

SQL queries and scripting.

Document user, support and maintenance procedures.

Customer service skills including conflict resolution.

Effectively communicate with staff, management, end users, and other customers.

Ability to conceptualize end user steps and processes to readily identify the issue/problem.

Troubleshooting PC problems and issues.

Problem solving and analytical skills.

Assist less experienced end users and staff on system usage

General knowledge of PC systems, Windows servers, hardware and software.

Knowledge of Software functionality. Knowledge of ticketing system. Remedy help desk ticketing system is a plus.

Knowledge of PC remote access functions and usage. D. Other Knowledge, Skills or Abilities that Contribute to Success

May require advanced skills in one or more of the following:

Various databases, applications, and technologies including but not limited to: .net technologies, SQL, BizTalk and Windows Server V. Work Environment and Essential Functions Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. [Note: the following is defaulted for office setting position]

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. BenefitsAt Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.