Waste Management Healthcare/Maritime Territory Manager - Remote in United States
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Directs all aspects of a service area within an assigned vertical line of business “LOB.” Most often the assigned area covers operating units spread nationally. The Territory Manager within Sustainability Services provides a comprehensive range of innovative and cost-effective environmental solutions to their assigned clients/operating units. The Territory Manager is responsible for the management of their operating units’ profit and loss, budgeting, day-to-day operations, ISO programs and service execution; oversight and direct management of personnel, third party sourcing, pricing and business development. The Territory Manager’s primary objectives are to supervise and coordinate employee work and development activities within the respective sites, develop bids and quotes for new projects, implementation of identified projects, accurately analyze and report financials, collect customer payment and ensure customer satisfaction. May be responsible for approximately $5 to $20 million in revenue with a stretch goal of anticipated, expected growth within the assigned operating units/client sites. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Accountable for the development and maintenance of a safety conscious organization within all assigned customer sites. Oversees Project Manager’s development of a safe work environment that complies with all customer/site regulatory requirements related to health, safety and the environment including operating team’s safety training related to performance of duties.
Responsible for the successful management of customer service issues and assisting in identifying potential contract/service enhancements through regular interaction with customers, operating team and vendors. Works with the Vertical Manager on the renegotiation of contracts, services and projects with existing clients and vendors. Prepares related quotes and proposals.
May be responsible for preparing quotes and proposals related to the purchase of entities that extend the service options for Sustainability Services customers.
Manages the financial and operating performance of assigned customer sites to ensure profitability and operational goals are achieved. Responsible for profit/loss, receivables, pricing, invoicing, budgeting and related accounting activities for customers and all related reporting. Analyzes current and projected financial position of assigned operating units.
Responsible for the procedural development, implementation and employee adherence to environmental health and safety and ISO program activities and compliance.
Accountable for the education and development of the Project Managers and operating team. Ensures personnel training has been completed and properly documented and all applicable WM policies, procedures and programs are implemented as required including any required certifications and training.
Documents best practices and lessons learned and implements at customer locations
Manages the programs and people who work to reduce waste volumes, increase operational efficiencies, identifies optimal equipment usage and generates an overall cost savings for customers.
Ensures the local management team at a customer site conducts routine safety meetings and regular safety/regulatory inspections.
Participates in quarterly and annual business reviews with clients.
Establishes relationships and oversees management team working closely with local WM Market Areas and Districts (hauling divisions and landfills) to ensure core services are properly maintained and excellent customer service.
May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking). III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
Direct supervision of approximately 12 full-time management/administrative level employees, and
Indirect supervision of approximately 5 to 40 full-time operations (non-management) level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience
Education: Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Experience: Seven (7) years of relevant work experience in project/business work within the environmental, healthcare or industrial services industry (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements
RCRA and DOT regulatory compliance experience required
OSHA 24-Hour HAZWOPER Certification strongly preferred
Experience with maritime and/or healthcare regulations preferred C. Other Knowledge, Skills or Abilities Required
An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers.
Profit and loss (budgeting)
Customer service and vendor management
Management and team building skills
Creative problem solving and innovative thinker
Effective and concise communication
Adept decision making
Strategic thinking, strong leadership and relationship building skills
Strong business acumen and financial knowledge
Self-motivated and directed with a keen sense of urgency to deliver results
Customer-focused V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
Required to exert physical effort in handling up to 30 pounds part of the work day;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) part of the work day;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;
Normal setting for this job is: indoor and outdoor with frequent visits to sites.
Travel is required to operating sites on a frequent and regular basis. Must be able to work varied and extended hours and be accessible 24/7 to support a business that operates 365 days a year, 24 hours a day. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.”
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.